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Outage in MeridianLink

MeridianLink PriceMyLoan ratesheet processing delays

Resolved Minor
February 25, 2026 - Started 4 days ago - Lasted about 10 hours
Official incident page

Incident Report

Summary AI Generated

MeridianLink's PriceMyLoan pricing engine experienced rate sheet processing delays for 9.6 hours, affecting pricing functionality in MeridianLink Mortgage, Mortgage Access, and OpenClose products. Engineers identified the root cause and manually processed rates while developing and deploying a hotfix to restore automated processing. The issue was resolved with automated rate sheet loading functioning normally and continued monitoring in place.

The pricing engine, PriceMyLoan, is experiencing rate sheet processing delays. Our engineers are looking into the issue. This impacts rates for customers using pricing in the following products: MeridianLink Mortgage, Mortgage Access, OpenClose.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 02/26/2026 01:50AM

Resolved: As of 3:30 PM PT, our engineers have resolved this issue. Automated rate sheet loading is now functioning as expected, and we will continue to closely monitor performance. At this time, the incident is considered resolved. Thank you for your patience and understanding.

IDENTIFIED 4 days ago - at 02/25/2026 10:17PM

The rates team has successfully completed manual processing of today’s rates for all eligible rate sheets. Meanwhile, the engineering team is deploying a hotfix to restore the automated process. We will continue to keep you informed and will provide another update as soon as more details are available.

IDENTIFIED 4 days ago - at 02/25/2026 08:36PM

The rates team has continued to process rates manually while the engineers are working to deploy a fix to the automated process. Progress is being made, and we will share another update once additional details are available.

IDENTIFIED 4 days ago - at 02/25/2026 06:50PM

Our engineers are actively working on a fix to restore automated processing of rates and eliminate the need for manual handling. Progress is being made, and we will share another update once additional details are available.

IDENTIFIED 4 days ago - at 02/25/2026 05:23PM

The reason for the processing delay has been identified, so we are manually processing rates. Publishing of rates is currently a work in progress. As soon as we have more information, we will update you.

INVESTIGATING 4 days ago - at 02/25/2026 04:18PM

The pricing engine, PriceMyLoan, is experiencing rate sheet processing delays. Our engineers are looking into the issue. This impacts rates for customers using pricing in the following products: MeridianLink Mortgage, Mortgage Access, OpenClose.

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