Outage in MeridianLink

MeridianLink - OpenClose DecisionAssist pricing engine issue

Resolved Minor
December 17, 2025 - Started about 22 hours ago - Lasted about 5 hours
Official incident page

Incident Report

Users have reported an inability to price loans in OpenClose and Mortgage Access using the DecisionAssist pricing engine. Engineering is investigating this issue. Note, this does not impact pricing via PML (PriceMyLoan).

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Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 12/17/2025 08:24PM

Rates are now up to date and we consider this issue Resolved. If you experience further issues please open a Support Case. Thank you!

IDENTIFIED about 19 hours ago - at 12/17/2025 06:21PM

The DecisionAssist rates team has been able to publish about 90% of today's rates, so most pricing has been updated. As soon as this has been completed, we will update you further.

IDENTIFIED about 21 hours ago - at 12/17/2025 04:51PM

Users are now able to price loans in OpenClose and Mortgage Access (using the DecisionAssist pricing engine). Note, this does not impact lenders using PML for pricing. NOTE: Publishing of today's rates is delayed because of this issue. We will provide an update on that as soon as possible.

IDENTIFIED about 21 hours ago - at 12/17/2025 04:19PM

Engineering is still working to resolve this issue. Users can now price loans in Mortgage Access, but may not be able to price loans in OpenClose. As soon as we have more information we will update you.

INVESTIGATING about 22 hours ago - at 12/17/2025 03:43PM

Engineering is still investigating this issue. We are now able to search for pricing directly in admin.decisionassist.com, but not via OpenClose or Mortgage Access. As soon as we have more information, we will update you.

INVESTIGATING about 22 hours ago - at 12/17/2025 03:09PM

We are continuing to investigate this issue.

INVESTIGATING about 22 hours ago - at 12/17/2025 03:08PM

Users have reported an inability to price loans in OpenClose and Mortgage Access using the DecisionAssist pricing engine. Engineering is investigating this issue. Note, this does not impact pricing via PML (PriceMyLoan).

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