Outage in MeridianLink

DecisionAssist Pricing Engine issue causing delay in posting today's rates for OpenClose, Mortgage Access

Resolved Minor
December 24, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

For lenders using DecisionAssist for pricing (not PML PriceMyLoan), today's rates will be delayed because of an issue with the DecisionAssist pricing engine. Once we have more information, we will update you.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/24/2025 04:32PM

All rates have now been published. This issue is resolved.

IDENTIFIED 2 days ago - at 12/24/2025 04:15PM

Engineering has fixed the root cause of the issue that was preventing the rates team from publishing rates. The rates team is now working on publishing the remainder of today's rates. Once this has been completed, we will update you.

IDENTIFIED 2 days ago - at 12/24/2025 03:56PM

Engineering continues to work on this issue. The rates team has been able to publish some rates, but not all rates have been published yet. As soon as we have more details, we will provide an update.

INVESTIGATING 2 days ago - at 12/24/2025 03:13PM

For lenders using DecisionAssist for pricing (not PML PriceMyLoan), today's rates will be delayed because of an issue with the DecisionAssist pricing engine. Once we have more information, we will update you.

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