MeridianLink Outage History

The MeridianLink Portal experienced an issue where required custom questions were being submitted as blank responses to ML Consumer/Opening instead of capturing user input. This affected the Portal App's ability to properly process form submissions with mandatory custom fields. The technical team identified the root cause, implemented a hotfix with minimal downtime, and resolved the incident after 6.4 hours of monitoring.

MeridianLink's PriceMyLoan pricing engine experienced rate sheet processing delays for 9.6 hours, affecting pricing functionality in MeridianLink Mortgage, Mortgage Access, and OpenClose products. Engineers identified the root cause and manually processed rates while developing and deploying a hotfix to restore automated processing. The issue was resolved with automated rate sheet loading functioning normally and continued monitoring in place.

MeridianLink experienced a major service incident where PreciseID errors prevented consumer application requests from being processed due to technical issues at Experian, a third-party fraud prevention vendor. The incident affected the Consumer App Fraud Prevention Vendors component for 16.1 hours before being fully resolved. Experian's technical problems caused the processing failures, and the issue was monitored until complete resolution was confirmed.