MeridianLink Outage History

The MeridianLink Consumer App experienced significant performance issues in the live.consumer production environment, causing degraded service for 4.2 hours. The technical team restored the server and gradually resolved the performance degradation through active monitoring and optimization measures. All services returned to normal operation with users advised to avoid repeating actions during the recovery period to prevent additional slowness.

MeridianLink experienced a minor service incident affecting MagicWrighter ACH funding functionality due to a third-party vendor dependency issue that caused "Method Not Allowed" errors. The outage impacted Consumer App partner integrations for 2.3 hours. The vendor partner resolved the issue on their end, restoring normal service operations.

MeridianLink experienced a major service incident affecting the IMM RTS eSignature integration, preventing users from sending documents via IMM through the Consumer App's partner integrations. The issue was identified as a problem with the IMM RTS eSignature integration system. The incident was resolved after 24.1 hours with a fix deployed to all shared Production environments, restoring normal service operations.

MeridianLink experienced a data refresh delay that affected Partner Connect vendors for 8.3 hours. The issue impacted downstream processes for affected partners who rely on timely data updates. The team identified the root cause, reran the affected pipelines, and successfully restored all Partner Connect data to current status.

MeridianLink experienced a major connectivity issue with TazWorks Insights that affected the InstaScreen Operational Status component for 22.1 hours. The issue was identified and a fix was implemented, with the incident fully resolved on April 28th at 8:09 AM PDT.

MeridianLink experienced a 6.1-hour outage where tax transcripts could not download due to the connection link failing to reach the IRS portal. The incident affected multiple components including OpenClose, Mortgage Credit Link Credit Integrations, Consumer App Credit Reports, and Mortgage App Integrations. The issue was resolved after clients contacted their IRS representatives to register new MeridianLink IP addresses, restoring transcript download functionality.

MeridianLink's data refresh pipeline experienced issues that prevented clients from extracting data from the previous day, with some clients seeing multiple extractions or missing data entirely. The incident lasted 4.6 hours and affected data extraction processes for April 22nd and 23rd depending on client pull cycles. The engineering team resolved the pipeline issue and restored data availability, allowing affected clients to re-run their extraction processes.

MeridianLink experienced SYSTEM_UNAVAILABLE errors with Experian services, affecting consumer credit pulls and causing TCP system unavailable errors across multiple integrations including Consumer App Credit Reports, Mortgage Credit Link, and Mortgage App Integrations. Experian investigated and resolved the service health issues affecting their credit pull functionality. The incident was fully resolved after 1.8 hours of monitoring and remediation efforts.

MeridianLink's Consumer/Opening Insight service experienced a data refresh delay that lasted 20.6 hours. The issue affected the Data Refresh component, preventing timely updates to insight data. The technical team resolved the problem and all services returned to normal operation.

MeridianLink's PriceMyLoan service experienced a processing delay with the PCB Wholesale rate sheet that prevented rates from being loaded into the system for 1.5 hours. The issue affected the OpenClose Pricing Engine, Mortgage App Pricing Engine, and Mortgage Access components. The problem was successfully resolved after the team worked to restore the rate sheet loading functionality.