MeridianLink Outage History

MeridianLink's PriceMyLoan service experienced a processing delay with the PCB Wholesale rate sheet that prevented rates from being loaded into the system for 1.5 hours. The issue affected the OpenClose Pricing Engine, Mortgage App Pricing Engine, and Mortgage Access components. The problem was successfully resolved after the team worked to restore the rate sheet loading functionality.

MeridianLink experienced a data refresh delay affecting the Insight Consumer and Opening data sources for 1.7 hours. The team identified the root cause and deployed a fix to restore normal data processing. The incident was resolved with data refreshes completing as expected.

MeridianLink's ComplianceEagle service experienced inconsistent authorization errors where some user credentials worked for automated requests, others only worked for manual requests, and some didn't work at all. The issue affected Mortgage App Integrations and prevented clients from reliably accessing the compliance service. The incident was resolved after 187 hours once the credentials issue was identified and a solution was validated.

MeridianLink's PriceMyLoan service experienced a 2.2-hour delay in processing FHLMC (Freddie Mac) rate sheets due to Freddie Mac updating their rate sheet structure. The incident affected the Mortgage App Pricing Engine, Mortgage Access, and OpenClose components, preventing timely rate updates for mortgage pricing. The issue was resolved once the system was updated to accommodate the new rate sheet format.

MeridianLink's ML Insight for Consumer/Opening experienced a major incident where dashboards were unable to load, generating errors for users trying to access the service. The issue affected the Insight Operational Status component and prevented users from viewing their dashboards. The problem was resolved after 24 minutes, with all services returning to normal operation.

MeridianLink experienced a major service incident affecting Experian Autocheck functionality due to a third-party vendor dependency issue, which caused several user accounts to become locked. The incident impacted the Consumer App's partner integrations for 2.7 hours. Experian resolved the underlying issue, and affected users were able to unlock their accounts by contacting Experian customer support directly.

FHLMC (Freddie Mac) experienced an issue with their Loan Selling Advisor that prevented them from sending the morning rate sheet to MeridianLink's PriceMyLoan service. This impacted pricing and committing activities for Cash and Guarantor contracts across multiple MeridianLink components including Mortgage Access, OpenClose Pricing Engine, and Mortgage App Pricing Engine. The incident was resolved after 32 minutes when FHLMC fixed their issue and MeridianLink's rates team verified they could receive the rate sheet.

The MeridianLink Order Credit Screen experienced a major issue where users could not order credit and were incorrectly prompted to enter DU credentials after a system update. The problem affected the Mortgage App LOS component and prevented normal credit ordering functionality. The development team deployed a fix and resolved the issue within 16 minutes.

The MeridianLink Mortgage App EDocs Batch Editor stopped working with Chrome Browser, preventing users from accessing this functionality. Users found that switching to alternative browsers like Microsoft Edge served as an effective workaround during the outage. The issue was identified, fixed, and resolved after 3.7 hours of service disruption.

MeridianLink experienced a 2-hour service disruption where clients were unable to process TransUnion credit pulls through the Consumer App Credit Reports component. The issue was identified as originating from TransUnion's systems, and TransUnion's support teams worked to implement changes that restored normal processing functionality. The incident was fully resolved after monitoring confirmed that credit pull applications were processing normally again.