Outage in MessageBird
On-prem WhatsApp channels are degraded
Resolved Major
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Outage Details
A subset of the on-prem WhatsApp channels we host for our customers are degraded. This means customers can not send or receive messages.
Components affected
MessageBird WhatsApp ChannelLatest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 08/24/2023 03:22PM
Most of the impact of this incident has been resolved. A small subset of WhatsApp channels using a Turkish number might still experience receiving media content through their WhatsApp channel. Engineering will work on a solution for this.
Please feel free to reach out to support with any questions.
IDENTIFIED
almost 2 years ago - at 08/24/2023 10:26AM
We identified the issue and are working on a mitigation. We will keep you updated through the status page. If you are experiencing issues sending WhatsApp message please reach out to support.
INVESTIGATING
almost 2 years ago - at 08/24/2023 09:41AM
A subset of the on-prem WhatsApp channels we host for our customers are degraded. This means customers can not send or receive messages.
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