Outage in MessageMedia

Inbound MMS disruption – Australia only

Resolved Minor
December 08, 2022 - Started almost 3 years ago - Lasted 5 days
Official incident page

Incident Report

Today we received notice from our Provider that they have decommissioned their MMS View service. For now, customers who have been receiving MMS on non-MMS enabled dedicated numbers will no longer receive them. We are in contact with Provider now to resolve the issue and will update this status once we know more
Components affected
MessageMedia Oceania (Australia / New Zealand)

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/14/2022 12:30AM

Our provider has advised us that the historic MMS service for SMS only capable numbers has now been decommissioned.

Therefore we are currently working with customers who have SMS only capable dedicated numbers on a case by case basis to rectify the issue.

If you are still experiencing this issue, please raise a support request to support@messagemedia.com

INVESTIGATING almost 3 years ago - at 12/09/2022 12:39AM

Today we received notice from our Provider that they have decommissioned their MMS View service.

For now, customers who have been receiving MMS on non-MMS enabled dedicated numbers will no longer receive them.

We are in contact with Provider now to resolve the issue and will update this status once we know more

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