Outage in MessageMedia

Message Sending Delays

Resolved Minor

February 18, 2023 - Started about 3 years ago - Lasted 44 minutes
Official incident page

Incident Report

We have identified an issue with messages not being sent, we have implemented a fix. Start Time (AEDT): 18 February 2023 11:00 AM End Time (AEDT): 18 February 2023 11:50 AM Impact - Subset of API request returning a 500 Error code - Web portal sending delayed, messages were queued and sent. If you have any questions, please contact us at support@messagemedia.com

Components affected

MessageMedia The Hub MessageMedia HTTP API (Legacy) MessageMedia REST API (api.messagemedia.com) MessageMedia Email To SMS MessageMedia SFTP Automation MessageMedia M4U API (Legacy) MessageMedia SOAP API (Legacy)

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 02/18/2023 02:15AM

This incident has been resolved.

MONITORING about 3 years ago - at 02/18/2023 01:32AM

We have identified an issue with messages not being sent, we have implemented a fix.

Start Time (AEDT): 18 February 2023 11:00 AM
End Time (AEDT): 18 February 2023 11:50 AM

Impact
- Subset of API request returning a 500 Error code
- Web portal sending delayed, messages were queued and sent.

If you have any questions, please contact us at support@messagemedia.com

Latest MessageMedia outages

MMS Degradation - 11 days ago

Delays in Inbound Messaging - 15 days ago

Hub Inbox Auto-Refresh Issue - 17 days ago

Duplicate SMS Sent for New or Re-Opened Conversations in Inbox - about 1 month ago

Support Emails Not Working - about 1 month ago

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