Outage in MessageMedia

Routing issues with Vodafone > Telstra

Resolved Minor
August 16, 2023 - Started about 2 years ago - Lasted 3 days
Official incident page

Incident Report

We have identified a potential issue with sending (MT) via the Vodafone network, and also receiving replies (MO) from Vodafone numbers to Telstra supplied dedicated and rotary numbers. We have escalated this with both providers and are awaiting further comms from them. Status will be updated every half-hour.
Components affected
MessageMedia SOAP API (Legacy) MessageMedia HTTP API (Legacy) MessageMedia Inbound System (Webhooks) MessageMedia Oceania (Australia / New Zealand) MessageMedia M4U API (Legacy) MessageMedia SMPP (smpp.messagemedia.com) MessageMedia REST API (api.messagemedia.com) MessageMedia SFTP Automation MessageMedia Email To SMS MessageMedia The Hub

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/19/2023 01:19AM

This incident has been resolved.

MONITORING about 2 years ago - at 08/17/2023 11:59PM

The Vodafone Network issue that was impacting our services has been successfully resolved.
Currently, we are in the monitoring phase for sending (MT) and receiving (MO) messages. Our dedicated team is closely watching the performance to ensure everything is running smoothly.

INVESTIGATING about 2 years ago - at 08/16/2023 05:07AM

We have identified a potential issue with sending (MT) via the Vodafone network, and also receiving replies (MO) from Vodafone numbers to Telstra supplied dedicated and rotary numbers. We have escalated this with both providers and are awaiting further comms from them.
Status will be updated every half-hour.

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