Outage in MessageMedia

Message Reporting Delays

Resolved Minor

September 19, 2023 - Started 12 months ago - Lasted 3 days
Official incident page

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Outage Details

Confirming that Reporting is currently delayed up to 50 minutes in our Portal/API. No data has been lost and your reports will catch up soon. Inbound/Outbound Messages will continue to send instantly, however reporting logs may take some time to show each message. Apologies for this delay.

Components affected

MessageMedia NetSuite MessageMedia Asia MessageMedia Oceania (Australia / New Zealand) MessageMedia Africa MessageMedia Shopify MessageMedia Email To SMS MessageMedia M4U API (Legacy) MessageMedia SOAP API (Legacy) MessageMedia HTTP API (Legacy) MessageMedia REST API (api.messagemedia.com) MessageMedia SFTP Automation MessageMedia Hubspot MessageMedia Inbound System (Webhooks) MessageMedia North America (US / Canada) MessageMedia Europe (UK) MessageMedia SMPP (smpp.messagemedia.com) MessageMedia South America MessageMedia The Hub

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 09/22/2023 04:36AM

This incident has been resolved.

MONITORING 12 months ago - at 09/21/2023 04:48AM

Reporting Maintenance:

We are currently performing upgrades to our reporting infrastructure. During this time messages and delivery receipts will be delayed from appearing in reports by approximately 2 hours. There will be no impact to the rate at which messages are sent or received, and you will still be able to view all recent messages in the Inbox. Once the maintenance is complete all messages and delivery receipts sent or received during the upgrade will be processed and displayed in reports as normal.

MONITORING 12 months ago - at 09/19/2023 04:43AM

The report delays have improved significantly. We have made substantial progress, and our current reporting delay levels are consistently under 15 minutes.

MONITORING 12 months ago - at 09/19/2023 01:00AM

Confirming that Reporting is currently delayed up to 50 minutes in our Portal/API. No data has been lost and your reports will catch up soon.

Inbound/Outbound Messages will continue to send instantly, however reporting logs may take some time to show each message.

Apologies for this delay.

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