Outage in MessageMedia

Issue Selecting Contact Groups/Lists on Sending Page

Resolved Minor
February 29, 2024 - Started 10 months ago - Lasted 24 minutes
Official incident page

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Outage Details

We have identified an issue with selecting contact lists or groups from the web-portal sending page (search contact groups). This is currently only affecting a sub-set of customers. We are working to resolve this issue as soon as possible, and will provide updates as necessary.
Components affected
MessageMedia SFTP Automation MessageMedia Oceania (Australia / New Zealand) MessageMedia REST API (api.messagemedia.com) MessageMedia The Hub MessageMedia Email To SMS MessageMedia SMPP (smpp.messagemedia.com) MessageMedia Inbound System (Webhooks)
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/29/2024 02:58AM

We have now resolved this incident.

IDENTIFIED 10 months ago - at 02/29/2024 02:37AM

We have identified an issue with selecting contact lists or groups from the web-portal sending page (search contact groups). This is currently only affecting a sub-set of customers.
We are working to resolve this issue as soon as possible, and will provide updates as necessary.

Latest MessageMedia outages

Australia - Delivery Delays towards Telstra Network - 23 days ago
Toll Free Number Sending Issues - about 1 month ago
New Zealand - Intermittent issues delivering to 2degrees handsets - about 2 months ago
Contacts Service is unusable for EU customers - about 2 months ago
Contacts Service is unusable for EU customers - about 2 months ago

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