Outage in MessageMedia

Delayed Outbound SMS and Reporting

Resolved Minor

March 08, 2024 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently observing delays for Outbound SMS and Reporting. Our teams have been notified and are working on identifying and fixing the issue. Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts/Delayed Reporting

Components affected

MessageMedia M4U API (Legacy) MessageMedia SFTP Automation MessageMedia Oceania (Australia / New Zealand) MessageMedia North America (US / Canada) MessageMedia South America MessageMedia Africa MessageMedia Shopify MessageMedia Hubspot MessageMedia SOAP API (Legacy) MessageMedia HTTP API (Legacy) MessageMedia NetSuite MessageMedia Europe (UK) MessageMedia REST API (api.messagemedia.com) MessageMedia Asia MessageMedia The Hub MessageMedia Email To SMS MessageMedia SMPP (smpp.messagemedia.com) MessageMedia Inbound System (Webhooks)

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 03/08/2024 11:16PM

The incident has been resolved and all systems are operational.

INVESTIGATING about 2 years ago - at 03/08/2024 09:30PM

We are currently observing delays for Outbound SMS and Reporting.
Our teams have been notified and are working on identifying and fixing the issue.

Impact: Delayed MT's/Missing delivery receipts/Late delivery receipts/Delayed Reporting

Latest MessageMedia outages

MMS Degradation - 11 days ago

Delays in Inbound Messaging - 15 days ago

Hub Inbox Auto-Refresh Issue - 17 days ago

Duplicate SMS Sent for New or Re-Opened Conversations in Inbox - about 1 month ago

Support Emails Not Working - about 1 month ago

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