Outage in MessageMedia

Campaign Messaging: Lists not sending correctly & delaying.

Resolved Major
May 04, 2024 - Started 8 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Customers are reporting that when they send to a List that only a small number of recipients are getting the SMS out of the full list group. Some messages sent via the REST API are being delayed with delivery. We are currently investigating this issue.
Components affected
MessageMedia Africa MessageMedia Asia MessageMedia The Hub MessageMedia REST API (api.messagemedia.com) MessageMedia Oceania (Australia / New Zealand) MessageMedia North America (US / Canada) MessageMedia Europe (UK) MessageMedia South America
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/05/2024 01:52AM

This incident has been resolved.

MONITORING 8 months ago - at 05/05/2024 01:18AM

We have identified the root cause (internal DNS), and have taken steps to remediate this issue. Monitoring is now in place while we ensure full resolution.

Any messages that were delayed will be sent over the next hour or so. List sending will have resolved and so any future list sends will be fully respected.

INVESTIGATING 8 months ago - at 05/04/2024 10:43PM

Customers are reporting that when they send to a List that only a small number of recipients are getting the SMS out of the full list group.

Some messages sent via the REST API are being delayed with delivery.

We are currently investigating this issue.

Latest MessageMedia outages

Australia - Delivery Delays towards Telstra Network - 23 days ago
Toll Free Number Sending Issues - about 1 month ago
New Zealand - Intermittent issues delivering to 2degrees handsets - about 2 months ago
Contacts Service is unusable for EU customers - about 2 months ago
Contacts Service is unusable for EU customers - about 2 months ago

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