Outage in MessageMedia

Campaign Messaging: Lists not sending correctly & delaying.

Resolved Major

May 04, 2024 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Customers are reporting that when they send to a List that only a small number of recipients are getting the SMS out of the full list group. Some messages sent via the REST API are being delayed with delivery. We are currently investigating this issue.

Components affected

MessageMedia The Hub MessageMedia REST API (api.messagemedia.com) MessageMedia Oceania (Australia / New Zealand) MessageMedia North America (US / Canada) MessageMedia Europe (UK) MessageMedia South America MessageMedia Asia MessageMedia Africa

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 05/05/2024 01:52AM

This incident has been resolved.

MONITORING about 2 years ago - at 05/05/2024 01:18AM

We have identified the root cause (internal DNS), and have taken steps to remediate this issue. Monitoring is now in place while we ensure full resolution.

Any messages that were delayed will be sent over the next hour or so. List sending will have resolved and so any future list sends will be fully respected.

INVESTIGATING about 2 years ago - at 05/04/2024 10:43PM

Customers are reporting that when they send to a List that only a small number of recipients are getting the SMS out of the full list group.

Some messages sent via the REST API are being delayed with delivery.

We are currently investigating this issue.

Latest MessageMedia outages

10DLC Delivery Issue US - AT&T - 5 days ago

EU3 Endpoint Connectivity Issues Causing Message Delays - 13 days ago

Social Campaigns Creation Failure – “Create” Button Not Responding - 18 days ago

MMS Degradation - about 1 month ago

Delays in Inbound Messaging - about 1 month ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook