Outage in MessageMedia

Web Portal Access Unavailable

Resolved Minor
June 04, 2024 - Started 7 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We have identified an issue causing the web portal frontend to be unresponsive. Currently all access is impacted. We're treating this as the highest priority incident and will update with information as soon as it comes to hand.
Components affected
MessageMedia Shopify MessageMedia Hubspot MessageMedia NetSuite MessageMedia Email To SMS MessageMedia The Hub
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 06/04/2024 07:09AM

This incident has been resolved.

MONITORING 7 months ago - at 06/04/2024 02:52AM

We have issued a fix for the primary cause for this issue, and this has resolved the incident. We are monitoring the situation.

IDENTIFIED 7 months ago - at 06/04/2024 02:32AM

The issue has been identified as also affecting some E2S sending (that relies on Contacts), and potential ecosystems contact syncing.

INVESTIGATING 7 months ago - at 06/04/2024 02:18AM

We have identified an issue causing the web portal frontend to be unresponsive. Currently all access is impacted. We're treating this as the highest priority incident and will update with information as soon as it comes to hand.

Latest MessageMedia outages

Australia - Delivery Delays towards Telstra Network - 23 days ago
Toll Free Number Sending Issues - about 1 month ago
New Zealand - Intermittent issues delivering to 2degrees handsets - about 2 months ago
Contacts Service is unusable for EU customers - about 2 months ago
Contacts Service is unusable for EU customers - about 2 months ago

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