Outage in MessageMedia

Delayed Outbound SMS Sending and Reporting

Resolved Minor
July 22, 2024 - Started 5 months ago - Lasted about 18 hours
Official incident page

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Outage Details

We are currently experiencing delays with Outbound SMS and Reporting. Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up. Impact: - Outbound message sending is delayed. - Delivery receipts are delayed. - Message reporting is delayed. - Thank you for your patience as we work to resolve these issues.
Components affected
MessageMedia Inbound System (Webhooks) MessageMedia Oceania (Australia / New Zealand) MessageMedia North America (US / Canada) MessageMedia SOAP API (Legacy) MessageMedia HTTP API (Legacy) MessageMedia M4U API (Legacy) MessageMedia The Hub MessageMedia REST API (api.messagemedia.com)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/22/2024 05:45PM

This incident has been resolved.

MONITORING 5 months ago - at 07/22/2024 08:27AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 07/22/2024 04:26AM

The issue has been identified and a fix is being implemented.

MONITORING 5 months ago - at 07/22/2024 03:39AM

We are continuing to monitor for any further issues.

MONITORING 5 months ago - at 07/22/2024 02:48AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 07/22/2024 12:26AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 07/22/2024 12:08AM

We are currently experiencing delays with Outbound SMS and Reporting.

Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Impact:
- Outbound message sending is delayed.
- Delivery receipts are delayed.
- Message reporting is delayed.
- Thank you for your patience as we work to resolve these issues.

Latest MessageMedia outages

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Contacts Service is unusable for EU customers - about 2 months ago
Contacts Service is unusable for EU customers - about 2 months ago

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