Outage in MessageMedia

Contacts Service is unusable for EU customers

Resolved Minor
October 29, 2024 - Started 4 months ago - Lasted 37 minutes
Official incident page

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Outage Details

Our Contacts service (campaign sending, contact uploading, etc.) is currently down for EU customers only and we are actively investigating. Affected customers can still upload CSV files to send messages to customer lists.
Components affected
MessageMedia Europe (UK) MessageMedia The Hub
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/29/2024 11:24AM

This incident has been resolved.

INVESTIGATING 4 months ago - at 10/29/2024 10:48AM

Our Contacts service (campaign sending, contact uploading, etc.) is currently down for EU customers only and we are actively investigating.

Affected customers can still upload CSV files to send messages to customer lists.

Latest MessageMedia outages

Submit Validation Error - New Message using a template - 6 days ago
Error when logging into the Hub - 14 days ago
HUB Portal - Web Portal Unresponsive - about 2 months ago
Error in Sinch MessageMedia Hub when navigating to New Message - about 2 months ago
Spark eTXT - Hub Issue - about 2 months ago

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