Outage in MessageMedia

RSA customers may encounter errors sending to CA numbers

Resolved Minor
July 23, 2025 - Started 11 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue where customers utilizing RSA will receive Error formatting recipient Number must be invalid when sending to CA numbers.
Components affected
MessageMedia REST API (api.messagemedia.com)
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 07/23/2025 04:27PM

This incident has been resolved.

MONITORING 10 days ago - at 07/23/2025 04:21PM

We are continuing to monitor for any further issues.

MONITORING 10 days ago - at 07/23/2025 04:21PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 days ago - at 07/23/2025 04:11PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 days ago - at 07/23/2025 03:34PM

We are continuing to investigate this issue.

INVESTIGATING 11 days ago - at 07/23/2025 02:58PM

We are currently investigating an issue where customers utilizing RSA will receive Error formatting recipient
Number must be invalid when sending to CA numbers.

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