Outage in MessageMedia

Short Trackable Links failing to send via Toll Free Numbers

Resolved Minor

August 08, 2025 - Started 8 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue where messages utilizing short trackable links fail to send from Toll Free Numbers.

Components affected

MessageMedia REST API (api.messagemedia.com)

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/08/2025 10:03PM

This incident has been resolved.

IDENTIFIED 8 months ago - at 08/08/2025 09:41PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 months ago - at 08/08/2025 07:58PM

We are currently investigating an issue where messages utilizing short trackable links fail to send from Toll Free Numbers.

Latest MessageMedia outages

MMS Degradation - 11 days ago

Delays in Inbound Messaging - 15 days ago

Hub Inbox Auto-Refresh Issue - 17 days ago

Duplicate SMS Sent for New or Re-Opened Conversations in Inbox - about 1 month ago

Support Emails Not Working - about 1 month ago

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