Some contacts are labeled as deactivated

This incident has been resolved.

A fix has been implemented regarding the contacts that were incorrectly deactivated, and we are currently monitoring the outcome. We are still conducting an investigation into the subscription statuses of certain contacts that were mistakenly altered.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating an issue in which a subset of contacts that are associated with the North American Numbering Plan are being labeled as "contact is deactivated" even though conversations recently took place.