Outage in MessageMedia

AU - Outbound Message Delays

Resolved Minor

February 09, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Customer, We are currently investigating an issue with messages not being sent and stuck in Enroute status. Our engineers are reviewing this and working to resolve it as quickly as possible.

Components affected

MessageMedia The Hub MessageMedia REST API (api.messagemedia.com) MessageMedia SMPP (smpp.messagemedia.com) MessageMedia Email To SMS MessageMedia SFTP Automation MessageMedia SOAP API (Legacy) MessageMedia HTTP API (Legacy) MessageMedia M4U API (Legacy)

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 02/09/2026 03:42AM

This incident has been resolved.

IDENTIFIED 2 days ago - at 02/09/2026 03:23AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 02/09/2026 02:43AM

Telstra has confirmed the issue on their end and they currently working to resolve it. SMS delivery and sending may be impacted.

INVESTIGATING 3 days ago - at 02/09/2026 01:59AM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 02/09/2026 01:59AM

Dear Customer,

We are currently investigating an issue with messages not being sent and stuck in Enroute status.

Our engineers are reviewing this and working to resolve it as quickly as possible.

Latest MessageMedia outages

Issue Adding or Editing Contacts in the UI - about 14 hours ago

Delivery Issue US - Verizon - 28 days ago

Unable to add a contact within the inbox or within contacts of the UI - 30 days ago

Higher loading times for hub.messagemedia.com - about 1 month ago

Australia – Call Forwarding Inbound SMS Issues - about 2 months ago

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