Outage in MessageMedia
Support Emails Not Working
Resolved MinorIncident Report
Summary AI Generated
MessageMedia experienced a 3.6-hour outage where all support email addresses were non-functional, affecting the Email To SMS service component. Users were directed to use Live Chat as an alternative support channel during the incident. The issue was resolved after investigation by the IT team.
We are currently experiencing issues with emails sent to all support addresses.
In the meantime, please contact Support via Live Chat until the issue is resolved.
Our IT team is working on this as a priority and will provide updates as soon as they become available.
Components affected
MessageMedia Email To SMSNeed to monitor MessageMedia outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 03/02/2026 03:50AM
This incident has been resolved.
INVESTIGATING
4 days ago - at 03/02/2026 02:24AM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 03/02/2026 12:18AM
We are currently experiencing issues with emails sent to all support addresses.
In the meantime, please contact Support via Live Chat until the issue is resolved.
Our IT team is working on this as a priority and will provide updates as soon as they become available.
Latest MessageMedia outages
Issue Adding or Editing Contacts in the UI - 23 days ago
AU - Outbound Message Delays - 25 days ago
Delivery Issue US - Verizon - about 2 months ago
Unable to add a contact within the inbox or within contacts of the UI - about 2 months ago
Higher loading times for hub.messagemedia.com - about 2 months ago
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