Outage in Microsoft Office 365

Users can't be provisioned, see user profiles, or perform searches in Microsoft Teams

Resolved Major
March 20, 2025 - Started 11 days ago - Lasted about 18 hours

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Outage Details

We investigated our internal telemetry data and identified that an increased number of requests aren't being efficiently handled in the environment that processes Microsoft Teams traffic. We've moved traffic to a healthy set of infrastructure to handle the excess traffic and are monitoring to confirm if this has remediated impact.
Components affected
Teams (Consumer)
Latest Updates ( sorted recent to last )
11 days ago - at 03/20/2025 10:46PM

Title: Users can't be provisioned, see user profiles, or perform searches in Microsoft Teams
User impact: Users can't be provisioned, see user profiles, or perform searches in Microsoft Teams.
Current status: We investigated our internal telemetry data and identified that an increased number of requests aren't being efficiently handled in the environment that processes Microsoft Teams traffic. We've moved traffic to a healthy set of infrastructure to handle the excess traffic and are monitoring to confirm if this has remediated impact.
Start time: Thursday, March 20, 2025, at 7:38 PM UTC
Next update by: Friday, March 21, 2025, at 5:30 PM UTC

11 days ago - at 03/20/2025 10:12PM

Title: Users can't be provisioned, see user profiles, or perform searches in Microsoft Teams
User impact: Users can't be provisioned, see user profiles, or perform searches in Microsoft Teams.
Current status: We're investigating a potential issue with Microsoft Teams and checking for impact. We'll provide an update within 30 minutes.

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