Outage in Microsoft Office 365

Users are unable to search within shared mailboxes using Outlook on the web

Resolved Major
April 15, 2025 - Started 7 months ago - Lasted about 4 hours

Incident Report

We're continuing our review of support provided information to determine our next troubleshooting steps.
Components affected
Outlook.com

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Latest Updates ( sorted recent to last )
7 months ago - at 04/15/2025 12:21PM

Title: Users are unable to search within shared mailboxes using Outlook on the web
User impact: Users are unable to search within shared mailboxes through Outlook on the web.
Current status: We're continuing our review of support provided information to determine our next troubleshooting steps.
Scope of impact: Your organization is affected by this event, and users attempting to view searches using Outlook on the web are impacted.
Next update by: Tuesday, April 15, 2025, at 2:30 PM UTC

7 months ago - at 04/15/2025 10:21AM

Title: Users are unable to search within shared mailboxes using Outlook on the web
User impact: Users are unable to search within shared mailboxes through Outlook on the web.
Current status: We're reviewing support provided information to determine our next troubleshooting steps.
Scope of impact: Your organization is affected by this event, and users attempting to view searches using Outlook on the web are impacted.
Next update by: Tuesday, April 15, 2025, at 12:30 PM UTC

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