External users may be unable to access SharePoint Online sites and OneDrive for Business content

Title: External users may be unable to access SharePoint Online sites and OneDrive for Business content

User impact: External users may be unable to access SharePoint Online sites and OneDrive for Business content.

More info: External users may be unable to access shared files and content and are receiving error messages such as: "Something went wrong. We're sorry, sign-in isn't working right now. But we're on it! Please try again later."

Current status: We’re working to finalize our development of the fix through testing within our internal environments. We anticipate beginning the deployment of the fix over the next 72 hours and expect that this will take approximately one week to complete once it has been initiated.

Start Time: Monday, June 19, 2023, at 12:00 AM UTC

Scope of impact: This issue may impact any external users who are attempting to access shared SharePoint Online sites and OneDrive for Business content.

Preliminary root cause: A recent code change resulted in impact, causing external users to receive error messages when attempting to access SharePoint Online sites and OneDrive for Business content.

Next update by: Friday, September 1, 2023, at 9:00 PM UTC

Title: External users may be unable to access SharePoint Online sites and OneDrive for Business content

User impact: External users may be unable to access SharePoint Online sites and OneDrive for Business content.

More info: External users may be unable to access shared files and content, and are receiving error messages such as:

"Something went wrong. We're sorry, sign-in isn't working right now. But we're on it! Please try again later."

Current status: We’ve identified a recent code change as the root cause of the issue. We’re continuing to develop a fix to mitigate impact, which, once validated, will be deployed to the affected infrastructure.

Scope of impact: This issue may impact any external users who are attempting to access shared SharePoint Online sites and OneDrive for Business content.

Preliminary root cause: A recent code change resulted in impact, causing external users to receive error messages when attempting to access SharePoint Online sites and OneDrive for Business content.

Next update by: Thursday, August 31 2023, at 9:00 PM UTC

Title: External users may be unable to access SharePoint Online sites and OneDrive for Business content

User impact: External users may be unable to access SharePoint Online sites and OneDrive for Business content.

More info: External users may be receiving errors when attempting to access shared files and content, for example:

"Something went wrong. We're sorry, sign-in isn't working right now. But we're on it! Please try again later."

Current status: While we’re continuing to investigate the root cause, we’re developing a fix which we will then validate to ensure it will mitigate the impact.

Scope of impact: This issue may impact any external users who are attempting to access shared SharePoint Online sites and OneDrive for Business content.

Next update by: Wednesday, August 30, 2023, at 9:00 PM UTC

Title: External users may be unable to access SharePoint Online sites and OneDrive for Business content

User impact: External users may be unable to access SharePoint Online sites and OneDrive for Business content.

More info: External users may be receiving errors when attempting to access shared files and content, for example:

"Something went wrong. We're sorry, sign-in isn't working right now. But we're on it! Please try again later."

Current status: We’re continuing to review available logs to identify the cause of impact and help determine possible mitigation options.

Scope of impact: This issue could impact any external users who are attempting to access shared SharePoint Online sites and OneDrive for Business content.

Next update by: Wednesday, August 30, 2023, at 10:00 AM UTC

Title: External users are unable to access SharePoint Online sites and OneDrive for Business content.

User impact: External users are unable to access SharePoint Online sites and OneDrive for Business content.

More info: External users are receiving an error message which reads as follows:

"Something went wrong. We're sorry, sign-in isn't working right now. But we're on it! Please try again later."

Current status: After analyzing the ULS logs, we've identified that a transient error is occurring and are investigating further to identify why the error is occurring.

Scope of impact: Your organization is affected by this event, and external users who are attempting to access SharePoint Online sites and OneDrive for Business content are impacted.

Next update by: Wednesday, August 30, 2023, at 8:00 AM UTC

Title: External users are unable to access SharePoint Online sites and OneDrive for Business content.

User impact: External users are unable to access SharePoint Online sites and OneDrive for Business content.

More info: External users are receiving an error message which reads as follows:

"Something went wrong. We're sorry, sign-in isn't working right now. But we're on it! Please try again later."

Current status: We're reviewing and analyzing the Unified Logging Service (ULS) logs provided by some affected users so we can isolate the cause of impact and identify our next steps.

Scope of impact: Your organization is affected by this event, and external users who are attempting to access SharePoint Online sites and OneDrive for Business content are impacted.

Next update by: Wednesday, August 30, 2023, at 6:00 AM UTC

Title: External users are unable to access SharePoint Online sites and OneDrive for Business content.

User impact: External users are unable to access SharePoint Online sites and OneDrive for Business content.

Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.