Outage in Mindbody

Mindbody Website

Resolved Minor
September 14, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified an upstream 3rd party vendor, Pantheon, impacting the Mindbody Website. Mindbody Customers may intermittently experience an error when accessing www.mindbodyonline.com. As a workaround for customers navigating to the website to access their Mindbody studio, we recommend to navigate to clients.mindbodyonline.com. Thank you for your patience while the vendor works to restore services. Our next update will be at 12:00 PM PDT.
Components affected
Mindbody Corporate Website

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/14/2023 08:24PM

The 3rd party vendor, Pantheon, has resolved the issue impacting the Mindbody Website. Thank you for your patience while the vendor worked to resolve the issue.

IDENTIFIED about 2 years ago - at 09/14/2023 06:52PM

The upstream 3rd party vendor, Pantheon, is continuing to work on fix. Mindbody Customers may intermittently experience an error when accessing www.mindbodyonline.com. As a workaround for customers navigating to the website to access their Mindbody studio, we recommend to navigate to clients.mindbodyonline.com. Thank you for your patience while the vendor works to restore services. Our next update will be at 1:00 PM PDT.

IDENTIFIED about 2 years ago - at 09/14/2023 05:57PM

We have identified an upstream 3rd party vendor, Pantheon, impacting the Mindbody Website. Mindbody Customers may intermittently experience an error when accessing www.mindbodyonline.com. As a workaround for customers navigating to the website to access their Mindbody studio, we recommend to navigate to clients.mindbodyonline.com. Thank you for your patience while the vendor works to restore services. Our next update will be at 12:00 PM PDT.

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