Outage in Mindbody

Mindbody Payment Processing

Resolved Major
August 29, 2024 - Started about 1 year ago - Lasted 27 minutes
Official incident page

Incident Report

We are investigating an issue impacting Mindbody Payment Processing. Mindbody customers are currently unable to process payments through Mindbody services. We apologize for any inconvenience this may cause and our teams to working to restore services as soon as possible. Our next update will be at 3:30PM AM PDT.
Components affected
Mindbody Payment Processing Mindbody API

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Latest Updates ( sorted recent to last )
MONITORING about 1 year ago - at 08/29/2024 09:50AM

We have identified a 3rd party upstream provider, AWS, impacting Mindbody. AWS has mitigated their incident and Mindbody Payment Processing and Mindbody API are beginning to recover. We're continuing to monitor the health of Mindbody services to ensure full system recovery. Thank you for your patience while we work with AWS. Our next update will be at 3:30AM PDT.

INVESTIGATING about 1 year ago - at 08/29/2024 09:38AM

We are investigating an issue impacting Mindbody Payment Processing. Mindbody customers are currently unable to process payments through Mindbody services. We apologize for any inconvenience this may cause and our teams to working to restore services as soon as possible. Our next update will be at 3:30PM AM PDT.

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