Outage in Mitel

MiCC Chat Delivery Issue

Resolved Minor

May 17, 2022 - Started over 3 years ago - Lasted 33 minutes
Official incident page

Incident Report

We're currently investigating an issue with MiCC chats being delivered to incorrect queues.

Components affected

Mitel Contact Center Web Chat

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 05/17/2022 07:26AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 3 years ago - at 05/17/2022 07:09AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 3 years ago - at 05/17/2022 06:55AM

We're currently investigating an issue with MiCC chats being delivered to incorrect queues.

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