Outage in Mitel
MiCC Chat Delivery Issue
Resolved MinorIncident Report
We're currently investigating an issue with MiCC chats being delivered to incorrect queues.
Components affected
Mitel Contact Center Web ChatTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 4 years ago - at 05/17/2022 07:26AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 4 years ago - at 05/17/2022 07:09AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 4 years ago - at 05/17/2022 06:55AM
We're currently investigating an issue with MiCC chats being delivered to incorrect queues.
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