Outage in Mitel
MiCC Chat Delivery Issue
Resolved Minor
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Outage Details
We're currently investigating an issue with MiCC chats being delivered to incorrect queues.
Components affected
Mitel Contact Center Web ChatLatest Updates ( sorted recent to last )
MONITORING
about 3 years ago - at 05/17/2022 07:26AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 3 years ago - at 05/17/2022 07:09AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 3 years ago - at 05/17/2022 06:55AM
We're currently investigating an issue with MiCC chats being delivered to incorrect queues.
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