Outage in Mitel

Service Issues in US Cloud

Resolved Major
July 18, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of issues with our downstream provider impacting service to our US cloud. We are currently engaged and working on resolution and will provide further updates when we have more details. The issue appears to be isolated to web applications while our REST APIs are still working, but we will continue to monitor while our downstream provider is working on this issue.
Components affected
Mitel CloudLink Gateway Portal Mitel CloudLink Accounts Portal Mitel CloudLink Authentication Portal Mitel MiTeam Meetings
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/18/2023 06:05PM

We are no longer seeing any issues and service has been healthy for the past 30 minutes. Confirmed with our downstream provider that there was an interruption to service that impacted the CDN we use to cache the web applications, and the impact lasted for approximately 40 minutes between 9:37 AM and 10:13 AM PDT.

MONITORING over 1 year ago - at 07/18/2023 05:26PM

Our downstream provider has updated that service is being restored and we can see that our web applications are now responding again. We have seen stable service for the past 15 minutes so we are moving this incident to monitoring.

INVESTIGATING over 1 year ago - at 07/18/2023 05:10PM

We are aware of issues with our downstream provider impacting service to our US cloud. We are currently engaged and working on resolution and will provide further updates when we have more details. The issue appears to be isolated to web applications while our REST APIs are still working, but we will continue to monitor while our downstream provider is working on this issue.

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