Outage in MoEngage

Degradation of Segmentation / Analytics Query Services on DC-01

Resolved Minor
July 19, 2022 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

You might be experiencing delays / failures of some segmentation / analytics queries you run. Execution of some campaigns has also been delayed. This is due to the service degradation at our underlying infrastructure provider (AWS). Our team is working on the issue. Apologies for the inconvenience caused.
Components affected
MoEngage Dashboard MoEngage One-time & Periodic Campaigns - Mobile Push & Web Push MoEngage Segmentation MoEngage Analytics (Analyze Capabilities)
Latest Updates ( sorted recent to last )
IDENTIFIED over 2 years ago - at 07/19/2022 06:24AM

Dashboard segmentation queries are working.

IDENTIFIED over 2 years ago - at 07/19/2022 05:53AM

We are prioritizing the campaign execution over dashboard queries at this time. You can go ahead and schedule the campaigns (if you want), even though you might not be seeing the segmentation query results.

IDENTIFIED over 2 years ago - at 07/19/2022 05:34AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 07/19/2022 05:20AM

You might be experiencing delays / failures of some segmentation / analytics queries you run. Execution of some campaigns has also been delayed. This is due to the service degradation at our underlying infrastructure provider (AWS). Our team is working on the issue. Apologies for the inconvenience caused.

Latest MoEngage outages

DC03 - Delay in Event Ingestion - about 1 month ago
Dashboard-03 : Degraded Performance in Stats Processing - about 1 month ago
Dashboard-03 : Degraded Performance in some Inbound, Smart Trigger and Flows Campaigns - about 2 months ago
Dashboard-01 - Delay in Campaign Stats - about 2 months ago
DC03 - Addressing Performance Degradation in APIs - 2 months ago

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