Outage in MoEngage

User Imports are delayed

Resolved Minor
December 21, 2022 - Started about 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We see a delay in user imports being added to the segmentation. Our team is already working on this issue. We will keep this page updated on the progress.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/21/2022 04:46PM

User imports service is back to operational now. We are working with the team to prevent such issues. We apologize for the inconvenience caused.

MONITORING about 2 years ago - at 12/21/2022 04:16PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 12/21/2022 03:28PM

We have found the root cause of the issue and are working to fix it.

IDENTIFIED about 2 years ago - at 12/21/2022 01:10PM

We see a delay in user imports being added to the segmentation. Our team is already working on this issue. We will keep this page updated on the progress.

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