Outage in MoEngage

Events delay - Delay in consumption of events in dashboard-03

Resolved Minor
January 25, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Need to monitor MoEngage outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including MoEngage, and never miss an outage again.
Start Free Trial

Outage Details

Hi there, We are experiencing a delay of an hour or so in processing the events. Queries run on event-based segmentation may not reflect the most recent data. All the Smart Trigger campaigns and Flows would continue to work as they normally do. We are working on this to resolve at the earliest. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com in case of any queries. Thanks, Team MoEngage
Components affected
MoEngage Analytics (Analyze Capabilities) MoEngage Data Processing MoEngage Segmentation
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/25/2023 02:50PM

The incident has been resolved.

MONITORING over 2 years ago - at 01/25/2023 10:54AM

Hi there,

We are experiencing a delay of an hour or so in processing the events. Queries run on event-based segmentation may not reflect the most recent data.

All the Smart Trigger campaigns and Flows would continue to work as they normally do.

We are working on this to resolve at the earliest. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard.

Please reach out to support@moengage.com in case of any queries.

Thanks,
Team MoEngage

Latest MoEngage outages

Dc03 | Data ingestion lag | Impacts user updates, event ingestion and campaign stats - about 1 month ago
[Dashboard-03] Dashboard services are down - about 1 month ago
DC03 - Segmentation service have degraded performance leading to a delay in sending of one-time and periodic campaigns - about 2 months ago
Dashboard-03 : Degraded Performance in Stats Processing - 3 months ago
[DC-01] Lag in Periodic Segment Refresh - 5 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook