Outage in MoEngage

[Dashboard-01] Delay in Event Processing in Segmentation, Analytics, and User Profile for some accounts

Resolved Minor
November 17, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

Hi there, We are experiencing a delay of an hour or so in processing the events for some accounts. Queries run on segmentation and analytics may not reflect the most recent data. All the Smart Trigger campaigns and Flows would continue to work as they normally do. We are working on this to resolve it as soon as possible. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com in case of any queries. Thanks, Team MoEngage
Components affected
MoEngage User Imports MoEngage Data APIs MoEngage Analytics (Analyze Capabilities) MoEngage Segmentation
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/17/2023 04:34PM

This incident has been resolved.

MONITORING about 1 year ago - at 11/17/2023 12:58PM

A fix has been implemented, and we are monitoring the results.

INVESTIGATING about 1 year ago - at 11/17/2023 12:31PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 11/17/2023 10:57AM

Hi there,

We are experiencing a delay of an hour or so in processing the events for some accounts. Queries run on segmentation and analytics may not reflect the most recent data.

All the Smart Trigger campaigns and Flows would continue to work as they normally do.

We are working on this to resolve it as soon as possible. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard.

Please reach out to support@moengage.com in case of any queries.

Thanks,
Team MoEngage

Latest MoEngage outages

DC03 - Delay in Event Ingestion - about 1 month ago
Dashboard-03 : Degraded Performance in Stats Processing - about 1 month ago
Dashboard-03 : Degraded Performance in some Inbound, Smart Trigger and Flows Campaigns - about 2 months ago
Dashboard-01 - Delay in Campaign Stats - about 2 months ago
DC03 - Addressing Performance Degradation in APIs - 2 months ago

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