Outage in MoEngage

[Dashboard 01] - Delay in processing of events in the Segmentation Service

Resolved Minor
September 24, 2024 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We have identified an issue where there is a delay in the processing of events. This impacts the events' availability in segmentation services including the segmentation page on the dashboard. Triggers, flows and stats are not impacted by this.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/24/2024 10:57AM

This incident has been resolved.

MONITORING 3 months ago - at 09/24/2024 07:52AM

We have implemented the fix and expect the delay to be resolved in the next couple of hours (10:30 UTC).

IDENTIFIED 3 months ago - at 09/24/2024 06:12AM

We have identified an issue where there is a delay in the processing of events. This impacts the events' availability in segmentation services including the segmentation page on the dashboard. Triggers, flows and stats are not impacted by this.

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