Outage in MoEngage

Dashboard-01 - Delay in Campaign Stats

Resolved Minor
October 25, 2024 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently encountering performance issues in the underlying infrastructure related to the Campaign Statistics contained within Dashboard 01. Due to this, there may be a potential delay of around 2 hours in the update of statistics for your ongoing campaigns. Rest assured, we have pinpointed the problem and are actively working on rectifying it in the swiftest manner possible. We appreciate your patience and understanding in this matter.
Components affected
MoEngage Campaign Stats
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/25/2024 08:24PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 10/25/2024 04:57PM

We are currently encountering performance issues in the underlying infrastructure related to the Campaign Statistics contained within Dashboard 01. Due to this, there may be a potential delay of around 2 hours in the update of statistics for your ongoing campaigns. Rest assured, we have pinpointed the problem and are actively working on rectifying it in the swiftest manner possible. We appreciate your patience and understanding in this matter.

Latest MoEngage outages

DC03 - Delay in Event Ingestion - about 1 month ago
Dashboard-03 : Degraded Performance in Stats Processing - about 1 month ago
Dashboard-03 : Degraded Performance in some Inbound, Smart Trigger and Flows Campaigns - about 2 months ago
DC03 - Addressing Performance Degradation in APIs - 2 months ago
[Dashboard 01] - Delay in processing of events in the Segmentation Service - 3 months ago

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