Outage in MoEngage

Dashboard-03 : Degraded Performance in Stats Processing

Resolved Minor
November 12, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Need to monitor MoEngage outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including MoEngage, and never miss an outage again.
Start Free Trial

Outage Details

We are currently experiencing degraded performance within our Stats system, which is resulting in delays in updating our campaign analytics, campaign reports and the Flow user exit on conversion. The current lag time is approximately 3 hours. The problem is currently under investigation, and we are working diligently to restore normal functionality and fix the performance issues at the earliest. Campaign sending and triggers are not affected by this only the updation of stats on the dashboard. We would like to apologize for any inconvenience this may cause.
Components affected
MoEngage Campaign Stats
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/12/2024 05:25PM

This incident has been resolved.

MONITORING about 1 month ago - at 11/12/2024 02:07PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 11/12/2024 01:56PM

We are currently experiencing degraded performance within our Stats system, which is resulting in delays in updating our campaign analytics, campaign reports and the Flow user exit on conversion. The current lag time is approximately 3 hours. The problem is currently under investigation, and we are working diligently to restore normal functionality and fix the performance issues at the earliest. Campaign sending and triggers are not affected by this only the updation of stats on the dashboard.


We would like to apologize for any inconvenience this may cause.

Latest MoEngage outages

DC03 - Delay in Event Ingestion - about 1 month ago
Dashboard-03 : Degraded Performance in some Inbound, Smart Trigger and Flows Campaigns - about 2 months ago
Dashboard-01 - Delay in Campaign Stats - about 2 months ago
DC03 - Addressing Performance Degradation in APIs - 2 months ago
[Dashboard 01] - Delay in processing of events in the Segmentation Service - 3 months ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE