Outage in Moveworks

Moveworks Copilot degradation due to OpenAI outage

Resolved Major
December 12, 2024 - Started 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We've detected an issue causing some users in our US, Canada and Australia datacenters to experience degraded performance in Copilot, stemming from the current OpenAI outage https://status.openai.com/incidents/ctrsv3lwd797 We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Components affected
Moveworks Next-Generation Copilot
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 12/12/2024 07:24AM

At 5:55 PM PST we observed that the degradation was no longer apparent. The partial outage is resolved.

MONITORING 2 months ago - at 12/12/2024 02:38AM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 12/12/2024 02:38AM

We are continuing to monitor the updates from OpenAI. As of 6:36 PM PST, OpenAI's service is partially recovered.

INVESTIGATING 2 months ago - at 12/12/2024 01:37AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 12/12/2024 01:00AM

We've detected an issue causing some users in our US, Canada and Australia datacenters to experience degraded performance in Copilot, stemming from the current OpenAI outage https://status.openai.com/incidents/ctrsv3lwd797

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

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