Outage in Moveworks

Moveworks Setup & Agent Studio Error Handling Degradation

Resolved Minor
July 02, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue in MW Setup and Agent Studio where error handling is broken. As a result, invalid configuration changes lead to failures without displaying valid error messages. Additionally, certain configuration screens are presenting the error message: "Cannot destructure property 'viewUpdateActionResponse' of '(intermediate value)' as it is undefined." when viewed.
Components affected
Moveworks Events Workspace Moveworks Paths Workspace Moveworks Queries Workspace
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 07/02/2025 11:00PM

This incident has been resolved.

MONITORING 3 days ago - at 07/02/2025 09:12PM

We have implemented a fix and are currently monitoring the results. We apologize for the inconvenience caused and appreciate your patience during this time. Thank you for your understanding.

IDENTIFIED 3 days ago - at 07/02/2025 08:29PM

We have identified an issue in MW Setup and Agent Studio where error handling is broken. As a result, invalid configuration changes lead to failures without displaying valid error messages. Additionally, certain configuration screens are presenting the error message: "Cannot destructure property 'viewUpdateActionResponse' of '(intermediate value)' as it is undefined." when viewed.

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