Outage in Moveworks
Issue with AI Assistant Responses on Microsoft Teams
Resolved Major
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Outage Details
Some customers using Microsoft Teams as their chat platform are currently receiving the following message from the AI Assistant:
"Sorry, this request is taking much longer than normal. I'll be available again shortly. Thanks!"
Our team is actively investigating the issue and working closely with Microsoft to identify and resolve the root cause.
We sincerely apologize for the inconvenience caused and appreciate your patience as we work to restore full functionality.
Components affected
Moveworks Microsoft TeamsLatest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 07/15/2025 09:17PM
This incident has been resolved.
MONITORING
17 days ago - at 07/15/2025 08:00PM
A fix has been implemented by the Microsoft team and we are monitoring the results.
IDENTIFIED
17 days ago - at 07/15/2025 06:21PM
We are actively working with Microsoft to resolve this issue. We appreciate your patience.
Affected Regions: US, CA , EU
INVESTIGATING
18 days ago - at 07/15/2025 11:22AM
Some customers using Microsoft Teams as their chat platform are currently receiving the following message from the AI Assistant:
"Sorry, this request is taking much longer than normal. I'll be available again shortly. Thanks!"
Our team is actively investigating the issue and working closely with Microsoft to identify and resolve the root cause.
We sincerely apologize for the inconvenience caused and appreciate your patience as we work to restore full functionality.
Latest Moveworks outages
File and KB Article Deletion Issues - 18 days ago
Knowledge Base Article Deletion Issues - 24 days ago
Moveworks Setup & Agent Studio Error Handling Degradation - about 1 month ago
UI Issue with Advanced Filters in “Select Audience” – Employee Communications - about 1 month ago
Moveworks Documentation Site Down - about 1 month ago
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