Outage in Moveworks

Issue with AI Assistant Responses on Microsoft Teams

Resolved Major
July 15, 2025 - Started 3 months ago - Lasted about 10 hours
Official incident page

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Outage Details

Some customers using Microsoft Teams as their chat platform are currently receiving the following message from the AI Assistant: "Sorry, this request is taking much longer than normal. I'll be available again shortly. Thanks!" Our team is actively investigating the issue and working closely with Microsoft to identify and resolve the root cause. We sincerely apologize for the inconvenience caused and appreciate your patience as we work to restore full functionality.
Components affected
Moveworks Microsoft Teams
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/15/2025 09:17PM

This incident has been resolved.

MONITORING 3 months ago - at 07/15/2025 08:00PM

A fix has been implemented by the Microsoft team and we are monitoring the results.

IDENTIFIED 3 months ago - at 07/15/2025 06:21PM

We are actively working with Microsoft to resolve this issue. We appreciate your patience.

Affected Regions: US, CA , EU

INVESTIGATING 3 months ago - at 07/15/2025 11:22AM

Some customers using Microsoft Teams as their chat platform are currently receiving the following message from the AI Assistant:

"Sorry, this request is taking much longer than normal. I'll be available again shortly. Thanks!"

Our team is actively investigating the issue and working closely with Microsoft to identify and resolve the root cause.

We sincerely apologize for the inconvenience caused and appreciate your patience as we work to restore full functionality.

Latest Moveworks outages

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