Outage in Moveworks

Ticket Polling Failures

Resolved Minor
September 10, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We want to inform you that we identified an issue causing intermittent ticket polling failures, which affected triage, ticket interception, and all functionalities reliant on ticket polling. Our team has implemented a fix and is currently monitoring to ensure stability and performance. We sincerely apologize for any inconvenience this has caused and appreciate your patience and understanding as we work to resolve this matter. Thank you for your continued support.
Components affected
Moveworks Triage Moveworks Concierge
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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/10/2025 04:41PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/10/2025 02:09PM

We want to inform you that we identified an issue causing intermittent ticket polling failures, which affected triage, ticket interception, and all functionalities reliant on ticket polling.

Our team has implemented a fix and is currently monitoring to ensure stability and performance. We sincerely apologize for any inconvenience this has caused and appreciate your patience and understanding as we work to resolve this matter.

Thank you for your continued support.

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