Outage in Moveworks

Copilot Failures Due to Microsoft Azure OpenAI Endpoint Degradation

Resolved Minor
February 10, 2025 - Started 12 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue where Copilot is failing for some users with the error message: "Sorry, this request is taking much longer than normal. I'll be available again shortly. Thanks." This is due to degradation in the Microsoft Azure OpenAI endpoints. Users may experience intermittent failures and delays when using Copilot. Our team is actively monitoring the situation and are working with our partners at Microsoft to expedite the resolution. We sincerely apologize for any inconvenience caused by this issue and appreciate your patience and understanding.
Components affected
Moveworks Next-Generation Copilot
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 02/10/2025 05:32PM

We have received confirmation from Microsoft Azure support that this incident was resolved as of 4:30 AM PST.

IDENTIFIED 12 days ago - at 02/10/2025 01:49PM

We have identified an issue where Copilot is failing for some users with the error message: "Sorry, this request is taking much longer than normal. I'll be available again shortly. Thanks." This is due to degradation in the Microsoft Azure OpenAI endpoints. Users may experience intermittent failures and delays when using Copilot. Our team is actively monitoring the situation and are working with our partners at Microsoft to expedite the resolution. We sincerely apologize for any inconvenience caused by this issue and appreciate your patience and understanding.

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