Outage in Moveworks

Knowledge Article Ingestion Degradation

Resolved Minor
March 26, 2025 - Started about 1 month ago - Lasted about 7 hours
Official incident page

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Outage Details

We have identified an ongoing failure with the knowledge ingestion process. As a result, updates or new knowledge articles published since 3/24 approximately 11 AM PST may not be reflected in your AI Assistant. Our team is working diligently to resolve this issue and appreciates your patience as we work through this.
Components affected
Moveworks Answers
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/27/2025 04:57AM

This incident has been resolved as of 7:20 PM PST.

IDENTIFIED about 1 month ago - at 03/26/2025 10:24PM

We have identified an ongoing failure with the knowledge ingestion process. As a result, updates or new knowledge articles published since 3/24 approximately 11 AM PST may not be reflected in your AI Assistant. Our team is working diligently to resolve this issue and appreciates your patience as we work through this.

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