Outage in MURAL

MURAL loading time issue

Resolved Minor
March 07, 2022 - Started over 3 years ago - Lasted 22 days
Official incident page

Incident Report

We are currently experiencing some slow API requests that might affect MURAL’s loading time. Our team is currently investigating this issue and we'll update you as soon as we have new information to share. We apologise for any inconveniences this might have caused.
Components affected
MURAL Canvas

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/07/2022 08:00PM

We have applied a fix for this issue and we are closely monitoring its results. We will keep this site updated as soon as more information becomes available.

IDENTIFIED over 3 years ago - at 03/07/2022 07:00PM

We are continuing to investigate this issue. We have not encountered significant impact for MURAL members in the past hour. We will keep this site updated as soon as more information becomes available.

IDENTIFIED over 3 years ago - at 03/07/2022 06:00PM

We are continuing to investigate this issue. We have not encountered significant impact for MURAL members in the past hour. We will keep this site updated as soon as more information becomes available.

IDENTIFIED over 3 years ago - at 03/07/2022 05:00PM

We are continuing to investigate this issue. We will keep this site updated as soon as more information becomes available.

IDENTIFIED over 3 years ago - at 03/07/2022 04:00PM

We are continuing to investigate this issue. We will keep this site updated as soon as more information becomes available.

We appreciate your patience and apologise for any inconvenience.

IDENTIFIED over 3 years ago - at 03/07/2022 03:00PM

We are continuing to investigate this issue. We will keep this site updated as soon as more information becomes available.

We appreciate your patience and apologise for any inconvenience.

IDENTIFIED over 3 years ago - at 03/07/2022 02:00PM

We have identified the root cause of these issues and we are continuing to investigate the best way to implement a fix for the slow API requests.

We will continue to update this site as soon as we have more information to share.

INVESTIGATING over 3 years ago - at 03/07/2022 01:00PM

We are continuing to investigate this issue. We will keep this site updated as soon as more information becomes available.

We appreciate your patience and apologise for any inconvenience.

INVESTIGATING over 3 years ago - at 03/07/2022 12:01PM

We are continuing to investigate this issue. We will keep this site updated as soon as more information becomes available.

We appreciate your patience and apologize for any inconvenience

INVESTIGATING over 3 years ago - at 03/07/2022 11:00AM

We are currently experiencing some slow API requests that might affect MURAL’s loading time.

Our team is currently investigating this issue and we'll update you as soon as we have new information to share.

We apologise for any inconveniences this might have caused.

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