Outage in MURAL

MURAL Email Notifications Delay

Resolved Minor

July 20, 2022 - Started almost 4 years ago - Lasted about 3 hours
Official incident page

Incident Report

We're experiencing a service disruption that is causing some email notifications to not be delivered. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info :point_right: status.mural.co/

Components affected

MURAL Notifications

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Latest Updates ( sorted recent to last )

MONITORING almost 4 years ago - at 07/20/2022 10:08PM

We have implemented a fix for this issue and we're currently monitoring its results. We will share an update as soon as we have further news. We appreciate your patience and apologize for any inconveniences caused.

INVESTIGATING almost 4 years ago - at 07/20/2022 09:37PM

We are continuing to investigate this issue. In addition to delays with email notifications, some file previews in murals are also currently not being processed.
As a temporary workaround, you can upload an image of the file instead.
We will post another update as soon as we have more information to share. We appreciate your patience and apologize for any inconveniences.

INVESTIGATING almost 4 years ago - at 07/20/2022 08:40PM

We are continuing to investigate this issue. In addition to delays with email notifications, some file previews in murals are also currently not being processed.
As a temporary workaround, you can upload an image of the file instead.

We will post another update as soon as we have more information to share. We appreciate your patience and apologize for any inconveniences.

INVESTIGATING almost 4 years ago - at 07/20/2022 07:40PM

INVESTIGATING almost 4 years ago - at 07/20/2022 07:14PM

We're experiencing a service disruption that is causing some email notifications to not be delivered. We're investigating the issue and will restore regular service ASAP.

Please check our status page for the most up-to-date info :point_right: status.mural.co/

Latest MURAL outages

Some users are unable to sign in to Mural - 12 days ago

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Some users are receiving an "Offline" message when working in Mural - 5 months ago

Users are unable to sign in to Mural - 6 months ago

Mural website service interruption - login still available under app.mural.co - 6 months ago

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