Outage in MURAL

Users are unable to access murals or log in to their accounts "something went wrong" error

Resolved Major
October 15, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We're experiencing a service disruption causing users to not be able to access murals or access the sign-in page. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/
Components affected
MURAL Realtime collaboration

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 10/15/2022 03:48AM

We've implemented a fix that should resolve the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

IDENTIFIED over 3 years ago - at 10/15/2022 03:23AM

The issue has been identified and our team is working on fixing it. We'll update this message as soon as we have more details.

INVESTIGATING over 3 years ago - at 10/15/2022 02:47AM

We're experiencing a service disruption causing users to not be able to access murals or access the sign-in page. We're investigating the issue and will restore regular service ASAP.

Please check our status page for the most up-to-date info 👉 status.mural.co/

Latest MURAL outages

Some users are receiving an "Offline" message when working in Mural - about 2 months ago
Users are unable to sign in to Mural - 3 months ago
Mural website service interruption - login still available under app.mural.co - 3 months ago
Search feature is returning blank content - 5 months ago
Mural Exports - 9 months ago

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