Outage in MURAL

Mural Collaboration Issue - murals slow in loading

Resolved Minor

January 25, 2023 - Started over 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Some users are currently experiencing issues with murals not loading or taking longer than usual to load. We're investigating a general performance issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/

Components affected

MURAL Realtime collaboration

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 01/25/2023 11:19AM

This issue has been resolved.

MONITORING over 3 years ago - at 01/25/2023 10:18AM

Our service provider has implemented a fix for this issue and we will continue to monitor its results. We will keep this page updated as we have more information. We apologize for any inconvenience caused.

IDENTIFIED over 3 years ago - at 01/25/2023 09:43AM

Our service provider is still working on this issue. We will keep this page updated as soon as we have more information.

IDENTIFIED over 3 years ago - at 01/25/2023 08:42AM

We've identified an issue with our service provider and are actively monitoring the situation.

INVESTIGATING over 3 years ago - at 01/25/2023 08:28AM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 01/25/2023 08:27AM

Some users are currently experiencing issues with murals not loading or taking longer than usual to load. We're investigating a general performance issue and will restore regular service as quickly as possible.

Please check our status page for the most up-to-date info: status.mural.co/

Latest MURAL outages

Some users are unable to sign in to Mural - 12 days ago

Mural Collaboration Issue - murals not loading - about 1 month ago

Some users are receiving an "Offline" message when working in Mural - 5 months ago

Users are unable to sign in to Mural - 6 months ago

Mural website service interruption - login still available under app.mural.co - 6 months ago

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