Outage in MURAL

Invalid signature error when signing in with SSO

Resolved Minor
July 14, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Some users are unable to log in to Mural via SSO, with an error message of “invalid signature”. We are investigating and will restore regular service as soon as possible.
Components affected
MURAL Authentication MURAL Website

Need to monitor MURAL outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/14/2023 01:56PM

The fix we implemented earlier has been successful in resolving the issue and full service has been resolved.

We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

MONITORING over 2 years ago - at 07/14/2023 12:59PM

We've implemented a fix that should resolve the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

INVESTIGATING over 2 years ago - at 07/14/2023 12:24PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 07/14/2023 11:26AM

Some users are unable to log in to Mural via SSO, with an error message of “invalid signature”. We are investigating and will restore regular service as soon as possible.

Latest MURAL outages

Some users are receiving an "Offline" message when working in Mural - about 2 months ago
Users are unable to sign in to Mural - 3 months ago
Mural website service interruption - login still available under app.mural.co - 3 months ago
Search feature is returning blank content - 5 months ago
Mural Exports - 9 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5350 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook