Outage in MURAL

Mural users are unable to log in

Resolved Major
November 13, 2023 - Started almost 2 years ago - Lasted about 10 hours
Official incident page

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Outage Details

We're experiencing a service disruption that is preventing users from logging in to Mural. We're investigating the issue and will restore regular service as soon as possible. Please check our status page for the most up-to-date info 👉 status.mural.co/
Components affected
MURAL Authentication
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/13/2023 10:00PM

The correction we implemented earlier has been successful in resolving the issue and full service has been resolved.

Some users reported connectivity issues after the earlier correction. In all cases this has been solved by clearing browser cache and using the link app.mural.co/bye to clear any previous session data.

We apologize for the inconvenience this interruption caused. We will be conducting a full review will publish a root cause analysis in the coming days.

MONITORING almost 2 years ago - at 11/13/2023 04:58PM

The performance degradation issue has been addressed and service has returned to normal.

Users can resume logging in and using Mural as normal.

We'll continue to monitor the results of our corrections ensure service remains stable, and will publish a full root cause analysis in the coming days.

IDENTIFIED almost 2 years ago - at 11/13/2023 04:34PM

The issue with logging in to Mural has been largely resolved. Users that were unable to access Mural should be able to log in again.

There continues to be an intermittent performance degradation. Our team are investigating and we will continue to update our status page as this develops.

Stay up-to-date with the latest info via 👉 status.mural.co

IDENTIFIED almost 2 years ago - at 11/13/2023 03:48PM

We are continuing to work on a fix for this issue. We appreciate your patience while we resolve this.

IDENTIFIED almost 2 years ago - at 11/13/2023 02:53PM

We are continuing to work on a fix for this issue. We appreciate your patience while we resolve this.

IDENTIFIED almost 2 years ago - at 11/13/2023 01:57PM

We are continuing to work on a fix for this issue. We appreciate your patience while we resolve this.

IDENTIFIED almost 2 years ago - at 11/13/2023 01:06PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 11/13/2023 12:58PM

The issue has been identified and we are working towards implementing the fix.

INVESTIGATING almost 2 years ago - at 11/13/2023 12:01PM

We're experiencing a service disruption that is preventing users from logging in to Mural. We're investigating the issue and will restore regular service as soon as possible.

Please check our status page for the most up-to-date info 👉 status.mural.co/

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