Outage in MURAL

Some users are unable to sign in to Mural

Resolved Major

December 21, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Some users are currently experiencing issues signing into Mural. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/

Components affected

MURAL Authentication

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 12/21/2023 09:20PM

The fix we implemented earlier has been successful in resolving the issue and full service has been resolved.

We apologize for the inconvenience this interruption caused and thank you for your patience whilst our teams were working on it.

MONITORING over 2 years ago - at 12/21/2023 07:06PM

We have restarted some services, which appears to have resolved the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

INVESTIGATING over 2 years ago - at 12/21/2023 07:01PM

Some users are currently experiencing issues signing into Mural. We're investigating the issue and will restore regular service as quickly as possible.

Please check our status page for the most up-to-date info: status.mural.co/

Latest MURAL outages

Some users are unable to sign in to Mural - 12 days ago

Mural Collaboration Issue - murals not loading - about 1 month ago

Some users are receiving an "Offline" message when working in Mural - 5 months ago

Users are unable to sign in to Mural - 6 months ago

Mural website service interruption - login still available under app.mural.co - 6 months ago

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