Outage in MURAL

Users are unable to consistently sign In to Mural

Resolved Major
January 24, 2024 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Users are experiencing an inconsistent experience signing in to Mural, resulting in different error messages being displayed or the Mural application failing to load. We know this is disrupting your use of Mural. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info: status.mural.co/
Components affected
MURAL Authentication

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/24/2024 11:35PM

The issue has been resolved and we have confirmed error messages have ceased to be displayed on the Mural application. We apologize for any inconveniences caused and appreciate your patience while we implemented a fix.

MONITORING almost 2 years ago - at 01/24/2024 10:35PM

We have identified the root cause of this issue and have already implemented a fix which seems to have stabilized the Mural application, as error messages are no longer being displayed.
We will continue to monitor the app's behavior during the next hour to ensure our service is effectively restored.

Please check our status page for the most up-to-date info: status.mural.co/

INVESTIGATING almost 2 years ago - at 01/24/2024 10:09PM

Users are experiencing an inconsistent experience signing in to Mural, resulting in different error messages being displayed or the Mural application failing to load.
We know this is disrupting your use of Mural. We're investigating the issue and will restore regular service ASAP.
Please check our status page for the most up-to-date info: status.mural.co/

Latest MURAL outages

Some users are receiving an "Offline" message when working in Mural - 29 days ago
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Mural website service interruption - login still available under app.mural.co - 2 months ago
Search feature is returning blank content - 5 months ago
Mural Exports - 8 months ago

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