Outage in MURAL

Mural exports issue

Resolved Major
November 05, 2024 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have received reports of an issue exporting murals in .pdf and .png formats. We're investigating the issue and will provide an update as soon as we have further details. Please check our status page for the most up-to-date info: status.mural.co
Components affected
MURAL Exports

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/05/2024 10:30PM

The fix we implemented earlier has been successful in resolving the issue with exports and full service has been resumed.

We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

MONITORING 12 months ago - at 11/05/2024 08:32PM

We've implemented a fix that resolves the issue with exports. We're monitoring the results to make sure this has the intended effect and will update this message within the next hour once we've confirmed exports are working as expected.

IDENTIFIED 12 months ago - at 11/05/2024 08:11PM

The cause of the exports issue has been identified and our team is working on fixing it. We'll provide an update as soon as there's more information available, or by 21:00 UTC at the latest.

INVESTIGATING 12 months ago - at 11/05/2024 07:55PM

We have received reports of an issue exporting murals in .pdf and .png formats. We're investigating the issue and will provide an update as soon as we have further details.

Please check our status page for the most up-to-date info: status.mural.co

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